Vesper Tools is committed to providing real world customer service and exceptional quality products. We are a small business and intend to stay that way. This means sometimes we don’t always answer email immediately, we run out of stock and there can be waiting times of some months before we produce more and can then ship back orders. We will not charge your credit card until the order is ready to ship, unless it is a special order request and a deposit is required and negotiated.
If a desired tool is out of stock please continue to place an order online to ensure your place in the line and get it as soon as possible. Orders are processed and shipped on a first come first served basis subject to available stock. Backorders will be placed in a system with the others so it is not lost.
On receipt of your website order Vesper Tools will phone you between 8am and 8pm in your local time zone to obtain Cr Card numbers securely. We have chosen not to use an automated online payment gateway due to stock and production delays.
Payment/shipping for overseas customers: Visa or MasterCard credit/debit cards only.
Shipping overseas: Anywhere, no problem, we do it all the time. We now use DHL and find its about 2-3 days door to door most places on the planet. DHL cannot ship to PO boxes, apologies for this. We can ship to any address you like, perhaps a work/daytime address if you have one.
Payment/shipping for Australian customers: Visa and MasterCard credit/debit cards accepted. If you wish to pay by EFT direct to Vesper Tools please make a note of your intention in the text box in the ordering process and we can email an invoice with EFT details on it.
Sorry – no cheques accepted.
Standard delivery timeframe is between 1-2 business days within Australia via Toll Express national airbags. Toll can not ship to PO boxes, apologies for this. We can ship to any address you like, perhaps a work/daytime address if you have one.
Prices in $AUD include GST. All export orders are GST free.
We tend to process and ship a batch of orders once or twice per week. So there may be a small delay before it leaves here, if something is urgent for birthdays or such please let us know and we will happily do what we can.
Any order placed with Vesper Tools automatically registers your email address in the Email Newsletter database. If you do not want to receive the very occasional and hopefully interesting news from us you can easily Unsubscribe when you receive the first one.
Student Discount: As support and encouragement to full time students (three month course and up) at any recognised woodworking school world wide we offer a Student Discount of a full 10% off purchases of any tools made by Vesper Tools. Make a note of your studies in the text box at the end of the online order process to get this discount, it won’t show up on the total in the order but will be calculated manually. To save on postage feel free to organize a bulk shipping for yourself and other students at the same time. Contact us if you have any queries.
The not so fine print: This offer excludes Premium Tools and custom made tools, if you are a student, you can’t afford them anyway, and if you can that is fantastic but we really do need the money here. This student offer also excludes the “Joinery Kit” package deal, which is a permanent discount of more than 12%